Refund & Return Policy

At Scott Aspen Safety, we aim to make your experience transparent and reliable. Please review our policy below to ensure your return meets our requirements.

Return Criteria

To be eligible for a return (excluding faulty goods), the following conditions must be met:

  • Timeline: The return must be lodged within 7 days of delivery.
  • Condition: The product must be unused, free of marks, dirt, or odours, and in its original, undamaged packaging.
  • Scott Aspen Safety Discretion: All returned goods are subject to a technical inspection. We reserve the right to decline a return, or offer a partial refund if the product shows signs of handling, packaging damage, or any alteration that compromises our ability to guarantee the item’s safety or "as-new" status to a future customer.
  • Exclusions: Due to hygiene and safety certification standards, we cannot accept returns on opened PPE, respiratory gear, or "Special Order" items unless they are faulty.

How to Lodge a Return

  1. Authorisation: Email admin@scottaspensafety.com.au to request a Return Authorisation. Items sent without prior approval will be returned to the sender at their expense.
  2. Shipping: For "Change of Mind" returns, the customer is responsible for all shipping costs. Original shipping fees are non-refundable.
  3. Assessment: Once received, we will inspect the item. If it meets our criteria, a refund will be issued to your original payment method.

Consumer Guarantees & Faulty Items

All products sold by Scott Aspen Safety come with guarantees under Australian Consumer Law.

  • If a product has a major fault, you are entitled to a replacement or refund, including return shipping costs.
  • For warranty claims, to resolve the issue as quickly as possible, please contact us immediately if you believe an item is defective.

Our Commitment

At Scott Aspen Safety, we aim to handle every matter with speed, professionalism, and care. Your satisfaction and trust are our top priorities.

Need help? Contact us anytime